Cannot get hold of Sibstar customer service, chatbot is off line, emails ignored and customer service line cuts you off after 15 minutes. Elderly people who rely on using their card being left out on a limb is not acceptable. I will be looking for an alternative way of keeping my parents secure. Such a shame as there was so much promised. The response below is a standard response with the same contact details which do not change the customer experience is not good enough. Sibstar really need to improve their customer service experience and fast or they will loose customers. A chat bot off line in office hours, a telephone response which routinely says wait times are 5-6 minutes but drop the call after 15 minutes every time and email going unanswered for weeks is clearly substandard customer service. I would want assurances that this is being addressed and improved. So glad I chose not to invest in this business as it offered recently.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
