I have been trying to set up a sibstar card for two months now, for my father who has dementia. The app still isn't working, and apparently the card has been sent, but it hasn't arrived 10 days after being notified of the card being sent. Getting hold of customer services is virtually impossible. I have called 10 times today, only to be on hold for 15 minutes, then the line cuts off. This is frustrating for me, but impossible to explain to a dementia patient, why their card is taking so long to arrive. I am extremely dissapointed about a product that sound so good. Also Sibstar, please can you call me back and resolve my issue?
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
