Sibstar provides an invaluable service, it has given my uncle, who has been diagnosed with Alzheimer's, some level of independence back after his bank had to remove his access. As his attorney, it's easy for me to control everything through the app on my phone, and keep and eye on what's going on. Signing up was straightforward and the Sibstar support team helpful. I've contacted the team by phone and email on a few occasions, and each time the support has been friendly, helpful and rapid. The options to be able to set spending limits on the card have proved useful, and work well. There have been a few issues though, which is why four star rather than five. (i) His local ATM is at the local Post Office. The first time he tried to use the card access was denied. Luckily I was with him, and on phoning Sibstar customer support, we learnt that the Post Office have not signed up with the service. Luckily there was a second machine at the nearby Co-op, which worked perfectly. (ii) I've hit a few bugs, the most annoying being logon to the app with face ID, which frequently doesn't work. So I have to refer to the password details. A small inconvenience though, compared to the benefits of using the card!
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.