For a bank card supposedly to help those with Alzheimers, we've experienced norhing but stress. The card arrived, but the pin didn't work. We were told it hadn't been activated by Sibstar. Tried again, this time we tried to change the original pin to a personal one - and the response was we couldn't use a supermarket atm, so I went to the next town to Lloyds atm. Guess what? Pin denied. This went on from 16 Aug to 27 Aug - with no resolution. Apparently the tech dept and accounts dept had no idea how to resolve it. I asked for a new card to be sent so we could start again- Apparently this wasn't possible.after repeated calls and emails - whilst dealing with my mother who has Alzheimers, I finally told them to cancel everything and close the account. I'm absolutely disgusted. If you need a stress free life, do not use Sibstar
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
