The customer support is great (an improvement over my initial experience). The app is working for me now (ditto) and is very helpful in managing the cardholder's use. The product's aims are something which is needed to fill a huge gap in the market for those with dementia who currently live independently in their own homes and just need that extra help. However, the product needs to align with service speeds equivalent to major banks (or even quicker) e.g. replacement cards, otherwise supporters may look for other solutions. The other major issue which prevented 5 stars is the inability to contact someone at Sibstar. It is very frustrating to wait 24 hours and several call attempts to get through to a human voice for over 24 hours. This needs to vastly improve. It is stressful enough looking after someone (mostly remotely) with dementia without this aspect of the card I praised above. The speed of card replacement and response of the support team needs to increase.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.