Perhaps a victim of their own success but phone calls are rarely answered and not everything can be resolved via email. It would be helpful if Sibstar could prioritise their existing customers and have staff available over weekends. They could do more by updating their app to allow lost cards to be reordered, and activated without having to try and call to speak to someone. The service is good and the small team excellent, but customer service and response times are suffering.
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Helping families living with dementia to safely manage their everyday spending.