I have been calling for weeks, sending emails and leaving voice messages on their custoner service line and they never call back. When I get a response, it is by email and they never address the full extent of the problems I am experiencing or questions I have asked. I started the application process for Sibstar in July 2025 and its now October 2025 and I am still unable to use the card because of delays they had getting our account open and now we have a card, they won't clarify how the daily limits work, as the website does not explain if the daily spend limit and daily ATM withdrawal limit add up or if they are seperate? I am sick of trying to get help and never getting a response. Its utterly ridiculous and very poor service for something designed to help vulnerable people.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
