I've been looking for a debit card that a relative (the card holder) can use to make everyday purchases, but that can be managed by me (the supporter) via an app. (The high street banks are hopeless when it comes to catering for customers who have memory difficulties or are simply not able to pass the plethora of security checks required for online and telephone banking).Sibstar have jumped in with a card and account that caters for these customers. It comes with a pretty hefty £5/month fee, but it works.The sign up process is quite rightly strict, but customers services were there at every step to help. The debit card was posted to me (the supporter) because I have an LPA, which meant I could set up the card and app before handing the card over. Card activation is pretty standard. The card requires a PIN input every sixth transaction, which seems counter intuitive for people with memory difficulties, but apparently it is a legal requirement.The app is very easy to use, there is an account and there is a card. The card can be loaded from the account. The card can be frozen or unfrozen and PIN can be viewed. Limits can be set too. The card can't be added to Google Wallet but can be added to Curve.So far, so good. The card works and the app gives me confidence because I can intervene should it be required. Customer service is not a call centre the other side of the world and I have found the staff to be knowledgeable, helpful and available. Four stars review because of the monthly fee and not being on Google Wallet.Bravo to Jayne and the team for stepping in where the banks dare not tread.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.