Initially the process seemed simple, setting up an account for my mum. However I did my side of things giving documents required. 1 day later sent via email the documents from my mum. Nearly a week since heard anything, ring primary number ,dont get through- no option for urgent request as system. Any contact via email or phonecall results in automated email stating sibstar will be in contact within 2 days. 6 days later since I started trying to call to talk to someone. Will be contacting alzheimers society to disassociate themselves from this company, totally useless. Seemed an ideal card but in reality it just gathers information then does nothing. Total scam if you ask me & I'd avoid Sibstar like the plague. Good apo idea but follow through absolutely useless. Terrible customer service. No response at all. STAY AWAY AND SAVE YOURSELF THE FRUSTRATION OF TRYING TO GET AN ACCOUNT WITH THIS COMPANY!!!!
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
