I applied for a card for my brother weeks ago, there was an error on the app. I uploaded my documents, they were approved but my brother's weren't. It was agreed I send them by email and they were accepted. However I have had the same error message on the app since trying to upload his documents. Sibstar assured me it would be resolved when the card arrived (this took much longer than expected) and I was given 3 months free for the hassle I had had. The card arrived last week and app still doesn't work, I'm no further forward and have sent several emails to Sibstar this week and nobody has responded.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
