A bit of a rocky start trying to get the account set up, I had the same problem as the previous customer review, not knowing that the code was sent to the other email but we got there in the end. We eventually received the card but when I tried to transfer a large lump sum of money into the Sibstar account our bank, Virgin Money would not let the payment go through I was on the phone to the bank for 1.5hrs talking to 2 different people placed on hold for ages an then put through to the fraud squad who said the reason the payment was stopped is because the bank Sibstar are associated with are linked to crypto coin so they refuse to transfer large lump sums, I am able to have a standing order for £200 every week thank goodness! So we then had the card and had some money on it only to find out my mum can’t use it at the post office!! I could have cried, but saying that she is using the card at the local shop and for her online shopping and so far it seems to be working well.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
