It's been a very frustrating day dealing with them. I've been waiting for a response to an ongoing problem on and off all day, stemming from the fact my 88 year uncle, doesn't have an email. I can't believe he's on his own! Therefore I was asked to supply another email which I did - his other niece's but what Sibcard fails to alert you to is that this person will immediately receive a code which only lasts 10 minutes! Needless to say, by the time I'd let her know (and she was out) the code had expired. Hoping to complete the process this afternoon, having warned her to sit at her laptop, the app won't now let me in.I've currently been waiting 45 minutes for some help (first advice was to reinstall the app but that's made no difference). I think they've gone home.I just hope that if I ever succeed in getting this card for my completely un-techie uncle, it'll be a breeze but the early indication isn't filling me with hope!I will be happy to change this review once Sibstar has managed to get me logged in.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
