Terrible app and poor customer service.First of all it took over a month to get signed up with their service.The mobile is so poor and buggy that I could not load any money for another 2 weeks.People who have dementia are forgetful - guess what they lose their card. Then you have to wait 7-10 days to get a new one.When the new one arrives the letter says click Activate in the app to activate the card. There's no activate button.Call support - The support line is just a voicemail box.Been using sibstar for about 10 months and nothing but hassle.If you are dealing with someone that has dementia it's like having another kids. This service looks like it was designed by kids so save yourself the hassle and use a different service.
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A flexible debit card and app.
Helping families living with dementia to safely manage their everyday spending.
