Despite an issue with the quality of workmanship of a door at my last house, I used Sidey to replace both doors at this house. The actual fitting was fine but the door handle wasn't the one I ordered but this was replaced.My front door was fitted a couple of months ago and I'm now waiting on visit 4. During the fitting of the new door I could hear that the installers were less than happy with Sidey, management need to ask themselves why, the answer of course is usually bad management!First, the style of door wasn't what I expected. Apparently I was told at the time of sale that they style I wanted (same as my side door) was no longer available, I'm pretty certain I'd have remembered that but I can't prove otherwise.The door was fitted but it was the wrong colour of storm guard, no big deal and it was replaced.However after the guy left I noticed the door was catching when it was shutting, it hadn't been checked at all. So call number 2 was logged and the issue was rectified.Unfortunately soon after I realised that it was blowing a hoolie at the bottom of the door and letting rain in. Call number 3 was logged.A guy came and 'sorted' it by adjusting the side stoppers and making the drainage holes bigger (same guy that changed the storm guard). Call number 4 has been logged, will it be fixed?The quality of the doors is actually good so well done production, just be good if the right parts were fitted!The customer service folk are polite and helpful although probably fedup hearing my voice and moans.Maybe some retraining is needed for the rest of the crew.I will be replacing my windows in the next wee while, Sidey will most defintely NOT be getting the work.
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