I had 2 houses fitted with windows and doors from Sidey. When I encountered an issue with the lacquer coming off the front door, I decided to file a warranty claim. I sent in photos as requested, but never received the promised callbacks. I knew resolving this would not be easy. Sure enough, I received an email response tonight stating that while Sidey would re-lacquer the door under warranty, the paint finish was unlikely to be fully restored since the lacquer deterioration had gone on too long before being reported 14 days. When I purchased the windows and doors, you had represented Sidey as the manufacturer, but I now understand they are not. I was going to have Sidey install windows and doors at another property, but will no longer do so after this experience.Reported on the 8th April 2024 you work it out? I Like all the positive reviews wait till you have to make a warranty claim then the fun begins.You are not dealing with an unintelligent person. I will continue pursuing a resolution to this problem.Honestly, the response I received from Sidey was not what I expected. I believed they were the top glazing company to go with, but when I checked Companies House and found they were under new management, I never expected to encounter this issue. When I reported the problem within 14 days, I was assured it would be fixed, but when I actually saw the damage and reported it, you wouldn't honor the warranty. After seeking legal advice regarding the warranty, I learned that the seller must accept the claim, and there's little you can do if they refuse. So, buyers beware: don't let them sell you doors with a supposed 10-year warranty; it's not worth the paper it's written on. I was on the verge of purchasing new windows and doors from Sidey again, but I'm relieved I discovered what I'm dealing with. As a property investor, I've managed to dissuade a friend of mine with six new builds from going to these guys, and I feel much better about it.Update they never fixed the door warranty is not worth the paper its written on beware. Update no one contacted me from sidey.
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