Non-existent customer service.Yet another complaint that we feel we must make re. Sidey, Perth. Good quality material, BUT non-existent customer service/care, ignoring customers’ wishes/complaints/phone calls. Salesperson proudly announces that he was promoted to a *senior* position, so we thought we were in good company, we were wrong. A £30,000 worth of project: glass porch & dormer window frames to an old farmhouse, plus downpipes on the whole outside wall. Workmen arrive on site with extra number of downpipes, obviously with the intention of setting them up, but we were surprised seeing them taking the pipes back with them. Salesperson claimed that 2 plastic downpipes ( 2 x £10!) that we thought were part of the deal, were actually NOT in the initial quote. So why did the workmen bring them to the site?! Despite phone calls during several months... the salesperson never came to see us re. this, only claimed *repeatedly* that the pipes – the workmanship worth maybe £100 ? – were NOT part of the deal. Even if not, we would have paid the minor £100 (of the total project of £30,000!) and would have liked to talk about further projects! A senior salesperson of a reputable company should have asked the clients: what can I do for you? how can I help in the situation to make it better? He never did. The work manager assigned to our project for ca 4 months never made attempts to contact us, the clients, he only came to meet up with the workers. Isn’t it in the *work manager’s job description* to keep BOTH customers and workers happy? However, on a happier note, we had a particularly good experience with one of the subcontractors, NOT with Sidey’s own workers. Not happy. Customers in Perthshire.
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