I was a SignaPay client for over 10 years and spent thousands of dollars with them. When it came time to close my account, they charged me a $495 cancellation fee and left the possibility of a waiver up to the discretion of the buyer of my business (if they take over my account they wave the fee) — who has already set up their own merchant account under a new legal entity.After a decade of loyalty, I find it extremely disappointing that SignaPay would treat a long-standing client this way. To me, this looks like nothing more than squeezing out a last few dollars rather than valuing customer relationships.If $495 is worth more to them than retaining clients and maintaining their reputation, then so be it — but I will never use SignaPay again and will advise others to avoid them as well.
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At SignaPay our Merchants and Partners are more than just numbers, they are people. People striving to carve out a piece of the marketplace and build a better life for themselves and their loved ones. We understand that in managing their money, we are also managing their lives, and strive every day to provide the dedicated service and protection needed to make credit card processing the least stressful part of their day. Our mantra is simple: "Make it Easy". Easy to get your processing application approved, easy to see your revenue, easy to stop fraud, easy to get your equipment fixed - whatever it is, we make it easy for the customer so that they can be empowered to grow their business.See more
