It is already absurd to charge extra for software that is necessary to properly use a machine that was not cheap to begin with. Reputable companies usually provide the essential software as part of the product ecosystem, instead of locking core functionality behind an extra paywall. What makes this worse is that Silhouette Connect lets the user install it, set it up, and even go through part of the workflow before blocking the final send with a paid activation request. That should be made crystal clear from the start, not revealed at the end after the user has already invested time and material. Very frustrating experience and it feels like a deceptive business practice.
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