I have just received 2 emails stating i have cancelled my subscription which I have not. I have gone to my account and despite paying for an annual subscription it is stating my account is not activated despite taking out an annual subscription that does not expire until Nov 2026. I have contacted them and have received an email stating that a ticket has been raised, however when I do to the ticket it states it is waiting customer response but they have not actually asked me anything to respond to. I am really unhappy as I was a customer from the beginning with an annual subscription which last year I did not renew due to lots and lots of problems. I thought all the issues had been resolved so decided once again to get an annual pass only to find 3 months later problems once againUpdate. I finally heard back from Silhouette and they reinstated my account only to find two days later it has once again been cancelled. It is down to the reason that i cancelled automatic payments being taken from my PayPal account (I always do this). Before cancelling i double checked and found on line cancelling automatic payment on PayPal did not cancel your subscription you had to do this on the actual design studio site (this policy has since changed) I can't reinstate my account in PayPal and speaking to them I was told I had not cancelled my subscription only automatic payments being taken. I do have a concern is how they knew I had cancelled automatic payments as they should not have attempted to take any payments for another 9 mths. Also the subscription was not cancelled as soon as I cancelled automatic payments but nearly 2 mths later. Just want to warn people cancelling automatic payments will cancel your subscription
Claim your business profile now and gain access to all features and respond to customer reviews.
Discover the creative world of Silhouette. Shop desktop cutting machines including the Silhouette Cameo® plus our selection of cutting materials and other accessories.