I bought the Silhouette Cameo 5 Pro MK II and after only 3 months the machine disconnected during a firmware update. From that moment on it became completely unusable. no lights, no startup, nothing. A machine that costs as much as a new iPhone should NOT break from something as basic as an update.What makes it worse is the absolute struggle to get support. Their system keeps closing my tickets automatically, and there is no real way to reach an actual person. I’ve followed every troubleshooting step, wasted hours, and still have a dead machine sitting on my desk.I run a business and depended on this machine for production. Now it’s basically ready for the trashcan, and I’m left without a working device and without support.I really hope Silhouette sees this and finally helps, but right now I’m extremely disappointed and cannot recommend this product to anyone.
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