I've been a customer for years. And all was well until May 2024, when they decided to completely uproot their Design shop and move it to Adobe. Ever since then the shop hasn't been working correctly. Double triple and quadruple purchases of the same design were possible, owned designs were no longer marked as owned, the download orders feature has been removed, we now have to download each purchased design individually, which wouldn't be a problem, if I didn't own more than 1000 of them by now.And now I can't "upgrade" purchases already completed to include the .svg file, which was possible until a few weeks ago. It's frustrating as they're adding new shop features all the time but not fixing their bugs!Contacting customer support is absolutely fruitless, you don't get a response for weeks, and then you get a computer generated "Hey, we've noticed there's an open ticket from 6 weeks ago, is this still an issue, please reply with code xyz if you still require assistance" and then you never hear from them again, even after replying with the code.The silhouette software broke around the same time as they moved the shop, because owned designs no longer showed up in the library, this issue may or may not be fixed (I know for some users it's still not fixed in November 2024, 6 months after the move), and a new update of the software appears to also have significant bugs introduced.I would not recommend silhouette to anyone currently, because you need a lot of luck for them to actually work for you.
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