Customer service and shipping is nearly nonexistent. I bought a refurbished cameo and they didn’t think a blade, mat or manual would be helpful. Then the unit gets shipped to a town in the states with the same name as mine. Took a month to arrive. I joined the monthly service where you get 2 items every 3 months. Well first time it does the same thing, then gets lost in limbo forever. It took 2.5 months to arrive. Before that even shipped I had advised them of the shipping issue before. I then did the same thing before the next shipment. It’s been 3 months and nothing. They use these tiny shipping companies in the US that literally don’t even know Canada is a country. Customer support takes weeks or months (no lie) to reply to you, if they even bother to. The last time the person told me to contact the shipping company and ask them about it. Shipping companies don’t give out detailed info to anyone but their customer that paid for the shipping. The machine works fine, however the program you find out you have to pay for, is difficult to use. It’s very unintuitive and I need to watch YouTube videos from owners, who often have a different version of the software. I’m trying to sell it and get a Cricut. I’m not sure how Cricut’s shipping and customer service is but it couldn’t be worse than Silhouette’s.
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