I bought my Cameo 5 machine BEFORE Black Friday 2023. The issues I've had have not been addressed since then and we are into 2024. I understand the holidays - but taking DAYS to respond before the holidays and now "stupid" responses after.The Customer Service is basically non-existent. The phone number provided tells you to email or use the chat bot. The Chat bot does nothing other than tell you to email.You cannot get in touch with them easily. When you do - they take DAYS to respond.I have an agent (Allan) that I've been working with. I've sent MULTIPLE emails that detail the description of my issue AND screenshots with highlighted portions of the program that is my issue. The response back from Allan is "can you send me the material you are using?" -- REALLY? The software description "Foil Transfer Paper" isn't enough? Does he want a SAMPLE?There are no available managers, supervisors or other team leads you can contact to get some support. You are stuck with who they assign you and if that person isn't knowledgeable or interested in helping you are S*@# out of luck. I can't even get in touch with them to send the machine back!! I am appalled at the lack of anything from them after the sale.The new Cameo 5 has a lot of problems and you cannot even get help from them because there is NO contact information (other than email support).
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