silkandsonder.com

1.3
1.3 Based on 20 reviews

...

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Consumer
NO refund no matter what and bad business practices

This summer I signed up for a 3 month package. It took a few weeks to get my first "journal" and they would not offer to move my subscription one month to account for the fact the "journal" arrived three weeks into the month (their fault). When the journal arrived, it's very pretty but its all marketing. There are 60 thin pages with a few weeks and a bunch of busy-work pages. There is no "journal" space except for a couple of bullet pages in between weeks. This is not a journal but a cheap and rather sparse planner. There are many pages included that are not useful. The app, supposedly included in a 'membership' is trash. They do not allow neutral or negative comments about the product, even for a suggestion. In addition, even with being deeply disappointed and wanting to cancel my 3 months, they would NOT allow a refund or a return. This was after several emails where they kept delaying my response. Remember, the owner is into marketing, not selling anything useful. These are steeply priced and not worth the cost. In addition, the digital is just as much as the paper journal.

1
Date of experience: Sep 08, 2025

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