I know the following is a long read BUT it details my experience with Silkrute from start to finish. I hope it may help others feel less "panicked" by slow delivery of their product and so more confident to order. Just don't order anything you need urgently 🙃. The Silkrute Team have been very attentive since my initial review & lovely to deal with. Yes there have been "cultural" issues but I can honestly put most of the "negatives" down to exactly that, being "lost in translation". They seem genuinely keen to please and build a reliable business. My experience started badly but it ended well. So I didn't lose my $$ 🙂 AND I found a new business I can trust to order from. 🤗 Below is my experience....Guessing I lost my $$. Order placed. Confirmation received. Email stating items are clearing customs received. Nothing more. Email from Silkrute asking for more business. I replied, "Not until you honour 1st order." Emailf from Silkrute "Please advise your order." Order #'s supplied. Email received stating "Product has been shipped". And still we wait, and wait, and wait.... A quick online solution to aid my aged parents turned into a big fat fraudulent 🍋 (Bar stools I ordered from England arrived in 5 days! For comparison)2/6/25 Update: Got a reply to this review asking for order numbers so they may track issue. As it is too tricky to reply to their reply on Trustpilot (maybe it's my tech inabilities 🤷🏼♀️) I will list them here - not worried about others stealing details as the order probably doesn't exist anyway 😒 ###### ######. Not sure why there are 2 order #'s, I only placed 1 order. But hey, who's counting order #'s for non-existent product anyway🤷🏼♀️ 4/6/25 Update - now being offered $ to change my review. I will amend my review when the camels delivering my order via The Silk Route actually arrive and not before.10/6/25 Update - products arrived 🥳 All products ordered delivered although not a "pretty" unpack. Damaged boxing & varying use by dates - some not too far away 😏 BUT all usable and, as they're for personal use, doesn't really matter about the box. Not sure how I'll use all the Mela-Rest before it's use by date but who knows 🤷🏼♀️ 11/6/25 Update - Silkrute apologetic for condition of packaging on arrival. Offered immediate discount which was declined by myself as product itself undamaged. They replied with offer of 10% off next order ♥
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