Order no SML225002Think seriously before purchasing from this company. I have received a boxed glass candle top which you can hear is broken inside and an extremely wonky basket. The company are insisting on me opening the box to take a picture! I have disabilities and have no-one to cleat up the glass. I also do not want to risk cutting myself. Silver mushroom are refusing to collect or refund the items! I am reporting this as a health & safety issue. They are being absolutely awfulI will be intouch as you have no rights to insist on pictures. You can have the box back and open it yourself. I'm not prepared to take the risk. Get the parcel collected ASAP or I am contacting Consumer Rights which I have advised you of I'm my emails that you have ignored.The box containing the broken glass is not open! And I'm not opening itFROM CONSUMER RIGHTS No, you can't insist onphoto's, buyer has a rightto return for refund, ofcourse photo's help toprove the extent of thedamage and if worthgetting it back, or justrefunding without theneed for the buyer toreturn, but if they will notcooperate, then onlyoption is to ask for returnand refund once examinedNO, SORRY YOU HAVE NOT EXPLAINED THE RETURNS AT ALL.PLEASE SEND ME A RETURNS LABEL ASAP. I DO NOT HAVE TO PAY TO RETURN FAULTY GOODS. YOU PROBABLY ARE ALREADY AWARE OF THIS ALSO !I HOPE EVERYONE IS READING ALL OF THIS.THINK TWICE BEFORE ORDERING FROM THIS COMPANYSilver Mushroom returns policy belowIf goods received have beendamaged in transit, thecustomer should contact SilverMushroom Ltd within 14 days ofreceipt, either by telephone, inwriting or by using the ContactPage, describing the damage.The purchase price will berefunded to the customer on apro-rata basis. For example, ifone glass in an order of six isbroken, one sixth of thepurchase price will berefunded, Orders on thiswebsite are covered by theUnited Kingdom ConsumerRights Act (2015)The Consumer Rights Act (2015)allow a cooling off period of 14from receipt of goodsed under the legislat
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Family run business selling premium quality kitchen and home wares online.
