Like other customers I was unhappy to learn I had paid £9.95 for postage. When ordering, I entered my address and it defaulted to this amount. I ordered the item on a Saturday and received it the following Tuesday at 14.00.When I queried this via email the reply was that an explanation of delivery costs was on their website. This is correct but you have to search for it.I feel it should state at the time of choosing delivery that it is ‘Next Working Day’ not Next Day, this is misleading.My order was for two mugs, one of them had two small marks on the side. I also mentioned this in my email.I was told take and forward a photograph of the marks. Quite frankly after the episode with the postage I didn’t want to do this, I would most likely have to send them back. Luckily they were for me and not a gift.A thoroughly unsatisfactory experience, I would not shop there again.
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Family run business selling premium quality kitchen and home wares online.
