silvermushroom.com

4.4
4.4 Based on 201 reviews

Family run business selling premium quality kitchen and home wares online....

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New customer not happy

New customer, went to pay credit card bill realised charged £9.99 for next day delivery. Didn’t even want or need next day delivery, it was supposed to be free. Paid via Apple Pay, presume that was sneaked in. Be warned!Thank you for insulting my intelligence on how website checkouts work rather than getting it checked out why it has defaulted to next day delivery when you can see I’ve added items to purposely take me over the £50 to have free delivery.My colleague said try checking out again. I did without paying fault on checkout that Apple Pay defaults to next day delivery. It really is awful when companies assume customers are stupid rather than looking into if it’s a fault. Anyone shopping here, don’t use Apple Pay!!!

1
Date of experience: Apr 09, 2023

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