5 stars for customer service, but a little less overall... the positives were being able to buy the Nkuku lamps I wanted at a very good discount from Silver Mushroom, and when things weren't quite right with one of the lamps the team were fantastic (responsive, reassuring, made me feel they were doing everything they could to sort out the issue)... the downside was a long initial delay in the product coming into stock, despite it showing as available on their website, and then long waits for stock while sorting out a replacement for the lamp that was the wrong colour. The whole process took 4 months from beginning to end. That said, the team perservered to get things right for us, and were friendly and professional throughout... and now everything is sorted, I am loving my new lamps!
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Family run business selling premium quality kitchen and home wares online.