Poor customer service from Simmi London, I have returned two pairs of shoes via Royal Mail using the qr code provided on Friday 5th February! I returned the shoes the exact same day as receiving them ( and within an hour of receiving them as they did not fit) and I used the Royal Mail qr code provided (OY345544819GB)! The royal mail system has confirmed Simmi London received the shoes at 08.05 am on Monday 9th Feb via Royal Mail tracking! However Simmi London have not updated that they have received the shoes on tik tok return system. In addition, the refund amount quoted is not marrying up with the original amount I spent it is saying £35.49 which is incorrect! As I returned two pairs of shoes totalling £61.74! (Following the instructions to bundle both pairs of shoes in the same parcel). So at the very most, only the price for postage should be the difference not twenty-odd pounds!!! Whenever I contact SIMMI London, I get a generic response! It’s disappointing as I loved their shoes! but now I WILL NEVER SHOP WITH THEM AGAIN! I just WANT MY REFUND! And to be treated like a valued customer! I am extremely disappointed! NOT RECOMMENDED Update: 11/02/2026I have also tried to get help with this via the Simmi London website given that the return address is the same no matter where you have ordered their shoes from. To only have received a generic response fobbing me off and telling me to go back to tik tok shop for my complaint! Which is crazy! Considering all orders go back to the same Essex address’ there is no accountability or customer care from Simmi London! This is wholly UNACCEPTABLE! I am yet to speak to an actual member of staff who genuinely cares about resolving customer issues!Update: 15/02/2026I pushed back on the generic response from Simmi London via their email. They then advised they had passed my query to TikTok. I still had to resend all my evidence for a 4th time and finally my returns have been correctly updated as received, which I am grateful for. And not today I have just received my notification that I will be refunded. I am relieved but it should not be so difficult or stressful to get problems resolved. Please learn from this Simmi London as it has put me off from shopping with you.
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