Would give 0 stars if I could. I own other simmi heels purchased from third party websites that I love however I purchased my first pair from simmi last month and I will never be giving this business my custom again.
I tried on the heels thinking they were the same as my previous pairs however I was wrong and the ones I ordered were extremely uncomfortable. I packaged them up and returned them when I came back from my birthday weekend trip. I sent them back two weeks ago and heard nothing, after chasing today I’m being told they won’t refund due to the fact they’ve been worn - they’ve attached photos which show no wear of the shoes at all and the soles etc all in perfect condition, as they should be considering they were tried on once on hard wood flooring and put back in the box!
I’m now being told I have 24 hours to pay another fee to get the shoes back even though they’ve taken 2 weeks to even respond and from other reviews it looks like they never would have if I hadn’t chased it up.
An awful level of customer service.
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