They recently transitioned to a new media platform, and I found it to be quite challenging and inferior. I submitted a ticket expressing my concerns about this change and also provided feedback on the new site. However, I received a direct message from a representative who insulted me for not realizing the connection between the two platforms, claiming that I was threatening them. This individual seemed immature and unprofessional. I clarified that my feedback was not a threat and updated my ticket accordingly, but the same representative responded by misquoting me and then closed the ticket without addressing my actual concerns. After further investigation, it appears this representative is heavily involved with the new site and is overly defensive about any criticism. Later, when I attempted to delete several old posts, I encountered further issues, as it seems I need administrator approval for any deletions. I tried again to remove them while consolidating the content, but after checking the site later, I discovered I had been banned for a vague reason. It seems the same sensitive representative was behind this decision. This platform feels poorly managed, resembling the frustrating experience often associated with certain online moderators. My advice: avoid posting anything, as you lose all control over your content and the support team is unhelpful and unresponsive.
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