This bank has no accountability when it comes to mistakes made. Not only did they overdraft my account by almost $20K when trying to buy a house, they lost the closing check and couldn't meet any request to receive the check at an earlier time, even when I offered to pay for the more expensive checking. You will never be able to speak to a manager. It isn't allowed for some reason, meaning that you will never speak to someone that can actually get anything done. Every response is, I will communicate this to the appropriate team. I've never dealt with a more unprofessional company that has caused more issues with any process than I have with this bank.
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