This is my second review to update my last post made a couple of weeks ago. I gave this one star and if I could give zero stars I would. The company that runs the app have employees or company policy that doesn’t favor customers. I paid twice for the app’s services on the same day of August 8th. I asked for a refund and my response in a nut shell was too bad. Clearly I don’t need to pay twice for services so this should have been a no brained refund. I sent proof from my PayPal account to support as well. Then I posted here my review and heard from Simple asking me to reach out to their team and left a contact email. I reached out the same day and since then a couple of times and zero response. So clearly they are only commenting on negative posts to make it appear they are going to assist but they really are not. Has anyone noticed that apps like these make it hard to find the steps to cancel? This one stick me in a loop I couldn’t seem to break. I’m sure there was a way but it wasn’t obvious. Why can’t apps put on their main menu a link that is clearly marked “how to cancel your subscription”. I have noticed this more and more and it is annoying enough that I won’t be engaging in services that hide this. I recommend you do your research before engaging. When I researched reviews on Simple I came across many listings about not being able to get subscriptions cancelled and customer service to respond. This is where I am at and chalking the $120 for one session instead of $60 for services up to a disappointment and a valuable lesson. Beware friends.
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