overcharged us regularly for utilities, reaching triple digits per person for several months, and took several more months to finally get the issue resolved and we got only some of our money back. then during our final months they charged us “estimated” values for the final month as they said they couldn’t charge us after we moved out. those “estimated” values were absurd and almost 4x as much as we were actually using compared to prior months. they do have a “true-up” form you can request to have them reimburse whatever the difference is from their estimations vs the actual utility fee, but they say i’m not eligible as the apartment has cancelled their arrangement with simplebills as of the end date of my lease. Well, it also says I have to wait until my lease ends to file for the true up in the first place. So now I wonder how often do people ACTUALLY get to use this true up form of if they always have some excuse for why they cant give you your money back.
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