Not only is this a very expensive platform to use to pay rent, it is difficult to use and wont process direct debits from all direct debit enabled bank accounts. Instead of flagging the transaction as invalid account the system flags it as insufficient funds and charges a late payment fee for a system built limitation. When I tick yes to indicate my account is enabled for direct debit, I dont expect to be charged a late fee for Simple Rent functionality and capability gaps. We are now in a situation where our property mamager prematurely served a breach notice on us and is harrassing us in a disrespectful and abusive manner as a result of using this platform. So as a tenant I will never use this platform and am incredibly disappointed this was a trigger for a tyrade of abuse from our property manager. As soon as we were aware of the issue 2 days after the rent was due we made alternative arrangememts that day, but it still hasnt cooled my property managers attitude for something that was out of our control.
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SimpleRent.com.au is a cloud-based property management platform that optimises lease and rental payments management. SimpleRent reduces administrative time and costs, whilst driving business growth and better customer satisfaction. It helps property managers create meaningful experiences for their tenants through:
🗸 Fast and easy online lease setup and signing from anywhere
🗸 Fast and easy online lease payment set up for entry, bond and recurring payments
🗸 Automated rent collection (whether entry payment, bond, scheduled rent or water bill) with pre-built communications
🗸 Added customer value by giving shopping discounts for paying rentSee more
