I’ve had Simplisafe for a couple of years and there has always been an issue with either my smart locks or the doorbell camera. The straw that broke the camel’s back for me was getting locked out of my home in the middle of the night when arriving home from traveling all week. My smart lock would not respond to me entering my code nor using the app to tap unlock. I couldn’t unlock it. On my Simplisafe app, it did not show there were any technical issues going on with the smart lock (which is actually rare). I called Simplisafe for tech support that night, but OF COURSE I was on hold for at least 30-40 minutes before anyone picked up - this is a common occurrence with them. The representative could not figure out what was going on with my smart lock and therefore advised me to find a locksmith and send them the invoice for possible reimbursement. I had to sleep at my parents’ home that night and found a locksmith the next morning who was able to open my door. I called Simplisafe (stayed on hold for forever) and was unfortunately denied reimbursement. I cancelled my subscription due to this and the fact that their system is a headache in general. I preferred to just move on. The cost for Simplisafe is good for a reason - you get what you pay for. I would not recommend this company.
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