It’s hard to describe the hellscape that is SimpliSafe customer support. If you wanted to devise a system that would piss off longtime customers, result in numerous replacement parts, and deepen marital discord while my husband can’t find the screwdriver and can’t hold the flashlight properly while I’m yelling at the customer service agent, this is it. It’s as if they give their customer support team instructions written by a mouse on an endlessly turning wheel. The same instructions, the same repeated steps, until you have to remove your device entirely and throw it across the room. Perhaps the old style method of just hitting it until it works would be more effective.
I used to think that Comcast held the gold star for a terrible customer service, but I have now lost three hours of my life to an effing smart lock and I am both horrified and impressed by how angry this experience can make me. They should deliver shots of tequila to your door while you wait for them to answer your call. But oh wait, I can’t open the door because the smart lock doesn’t work.
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SimpliSafe protects over two million Americans with easy-to-use, award-winning home security. There are no long-term contracts. 24/7 professional monitoring is $14.99/month. Make home feel safe again today.