We've had Simplisafe for about 8 years working just fine with no issues with the equipment or how it worked, until we switched internet service providers and had to make a change in our home network that affected our doorbell camera. Tried the solutions offered in their help pages with no success. While it took me some time to find a real person, I was lucky enough to find Henry in customer service, who guided me through a few steps to determine that my old doorbell camera was no longer good; he immediately issued a complimentary brand new doorbell camera which he got shipped overnight for free as I explained I was going on a trip. The camera arrived the next day and installing it and get it to work was a breeze. Thanks Henry!
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SimpliSafe protects over two million Americans with easy-to-use, award-winning home security. There are no long-term contracts. 24/7 professional monitoring is $14.99/month. Make home feel safe again today.
