Ordered a security system for my new house.
Get system, read instructions, says I need WIFI (don't have WIFI, doesn't exist in my area). Call, Simplisafe, they say, no you don't need WIFI.
Order professional Installation - last part of checklist, "Have WIFI password".
Call Simplisafe - get someone who doesn't speak English very well, slurs all words with "ss's", asked for someone else to talk to, get put on hold for 5 minutes, hang up. (Wanted to verify the WIFI issue).
Call installers, get someone who doesn't speak English very well and he gives me a non-answer on WIFI. So I cancel installation.
Call Simplisafe to return security system give the person my customer order number, she can't find it. Give it to her again and then she gets it.
I could not get a straight answer on needing WIFI. I felt as if they wanted to install the system then say, too bad it's your, you need WIFI.
With their inability to be clear on WIFI and what seems to be a shady way of getting you to install their system and stick you with equipment you can't use, they seem to be doing a money grab.
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