I placed an order before Christmas as a gift, however, when it still hadn't arrived after 2 months I initiated a ticket with their customer support. After some runaround about the location of my order I was told that it was lost by the carrier and there was nothing they could do. Further, they could not provide a replacement for the products that were ordered due to stock shortage, and expected me to be satisfied paying for a different colourway.
They did offer to include another pen (still not anything that matched my original order), but in the end a refund was issued because I was not satisfied with the resolution. Disappointing outcome as I was very interested in receiving this product for myself and the intended gift recipient.
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As a brand founded in Karlsruhe, Germany in 2019, we take pride in our commitment to quality. We carefully select only the best materials and work with trusted manufacturers to create pens that are built to last. Our collection includes a variety of colors and styles, so you can find the perfect pen that matches your personal taste.
Our commitment to quality also extends to our customer service. We provide fast and reliable shipping and are always available to answer any questions or concerns you may have. We want you to be completely satisfied with your purchase, and we'll do everything we can to ensure that you are.
Thank you for choosing Simplpens for all of your writing needs. We hope that our pens will bring a pop of color and simplicity to your creative journey, one stroke at a time.See more
