I received a cancellation notice for a policy purchased on April 2. I was told that my Mastercard credit card used to purchase the policy was rejected. I told them that I don't own a Mastercard. The service rep began to "suggest" that I used a family or friend's card, which was rejected. Never good to imply fraud, when a client is calling you about a mistake that wasn't made by him. I also couldn't understand why I hadn't received notice before this "certified" letter of cancellation. They had my email and phone number....
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We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.
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