I found a pair of frames I liked on another website, but SimplyEyeglasses didn't have them on their site. I emailed customer service and Cindy said they could get them for me from the manufacturer. I wanted to use SimplyEyeglasses because my daughter had a good experience with them. I called them the next day and Cindy patiently ordered the frames and my new lenses, and she waited while I emailed my prescription and made sure she had all the info they needed. I received my new glasses in 2 weeks and I love them. They're perfect. This company's customer service is the best.
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