For some reason theres been an issue with my lenses twice, where theyre weird to see out of. On the bright side returns are easy. (There is a return fee and return shipping fee but I just downgraded to cheaper lenses to make up for the difference in cost.) I picked frames that were too small too, so part of it is my fault, I may have messed up the pupil distance too which would make a difference in small frames, but when I got them again in a bigger size (by a couple mm) there was still an issue with the left lens being strange, sending them back again and they gave me a free label this time. Hope they get it right this time I included a copy of my prescription and my free masshealth glasses I got so they can compare the two and see whats wrong. I do like this companies customer service, they are friendly, American and returns and fixes are easy, its just unfortunate that I had an issue because I didnt want to rate them badly (I also didnt want to return them cuz it seems that would cost the company money), Im sure in the end it will turn out alright. I was confused on how to put the pupil distance. Im nearsighted so I put it in the "near" field but it should have been in the "far" field because its for seeing far. The customer service rep said since its for single vision how you imputted it should make no difference. Anyways Im not quite sure what the issue is but hope it will be ok in the end maybe my frames are just too small.
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