The initial ordering process was smooth, but the problems arose with timing and delivery. The glasses were late, and there was considerable hassle with the shipping.After reading many reviews of online eyeglass makers, I ordered over the phone with Stephanie, who provided a price match for the frames. She informed me that the glasses should arrive in about two weeks via two day shipping.I contacted them at two weeks less one day, since I had not yet received a shipping notification and tracking number. Linda responded and said the glasses should ship out that day, or possibly, the next day. This was on a Thursday, and I received no shipping notification on either Thursday or Friday.I called on Monday and spoke with Tracy. She stated that the glasses would ship out on Tuesday. After considerable back and forth, she finally agreed to find out why they hadn't shipped out the previous week, as promised. It turned out that one of the lenses had been broken while being made. She assured me, however, that they would ship out on Tuesday. I asked for expedited shipping. She agreed to two day shipping. I explained that I already had two day shipping. It turned out I had seven day shipping. If I had stuck it out with their delayed lens making and delivery, I would have received the glasses the following Tuesday, maybe, a full three and a half weeks after I ordered -- 1.5 weeks late.I asked for overnight shipping, since the glasses were already late. Tracy stated that this could not be done since her supervisor had already gone for the day; this was at 3 pm EST. She stated that I should just cancel my order since I did not seem satisfied. I replied that I found it strange there was no one there who could approve overnight shipping. She, again, repeated that I should just cancel my order and then put me on hold. When she came back, she said that the glasses would be done that day, Monday, but that they could not do the overnight shipping. I asked, again, for overnight shipping since the order was late, and she repeated, yet again, that I should just cancel my order, that they were not making any money on my order. Plus I should have known, she said, that the order might take a while due to my high prescription. (When I placed my order with Stephanie, there was no mention of potential problems with my prescription). Tracy, again, put me on hold, and when she came back, she stated they could do overnight shipping. She then put me on hold again to check that the person working on my glasses would continue to do so, because apparently in the back and forth between the lab and herself, some uncertainty was created regarding whether the lab wanted to continue making my glasses.This entire exchange took some time, and it was very unsatisfactory. Tracy's attitude and statements conveyed that I was extremely lucky that SimplyEyeglasses.com agreed to make my glasses. I asked for an email address for Tracy's supervisor. I received an email address for Cindy, to whom I sent an email detailing the exchange. It's been two weeks, and I have not received a response. The glasses themselves are fine, which is the reason for the two stars rather than a single star. But their customer service is very poor. They should have provided more realistic timing in the first place, and once the problem with the broken lens arose, they should have contacted me with an update. Absent an update, they should have been more willing to nail down the reasons for the continuing delay and to immediately speed up the making of the glasses and their delivery. Instead, I had to call them and then got a lot of grief for asking for expedited shipping of an item which was already late.I would not recommend SimplyEyeglasses.com.
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Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.
