Due to a mail issue, on my end, the frames were delayed, and I was unable to wait any longer to get my new prescription...However, customer service was willing to work w/me and let me return the frames, unopened, when they finally did arrive...To reiterate, the wait time was not the fault of this company, but the mail service on the receiving end in my area...I will, most likely, use them in the future, when I have need of new frames...
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