I ordered a six foot bevelled mirror, that is not what I received. Not bevelled as advertised and not good quality with warping to the metalwork. After repeatedly requesting a collection and spending an hour on live chat with the unnamed rep disappearing all the time I was eventually informed that I might have to wait up to 2 months for a collection as I live in Wales (near Cardiff, not exactly off the beaten track), as they didn't come to my area often and wouldn't use a courier. This was a surprise as it was delivered by DHL. Customer service was utterly appalling and entirely unprofessional. The owner James left me a voice message (not the phone call I requested) and suggested I just put it on the wall because it would look great, he said they didn't do the bevelled mirror anymore but hadn't got round to changing the details, other than that he could offer me a discount because it was warped and not what I ordered, he emphasised what a "GREAT" deal I was getting.....I think not. Honestly, this company should be selling second hand cars, the worst consumer experience I've had in years. I couldn't have a massive mirror waiting in my hallway for months as I have grandchildren running around and by this point I was worrying that they would cut communication and I would be left paying full price so I was left with little options than to take the discount offered. Trading standards would have a field day with this little company, they are still showing photos of the bevelled mirror now. I certainly wouldn't use them again, it's a lottery as to what you'll get. Buyer beware.Edit: James, the owner of the company, contacted me again after reading this review. He stated that he was unhappy that I had had such a bad experience with his company and he wanted to make amends. He felt that my review would be off-putting to readers of it and he wanted to make things right. I told him that I wouldn't remove the review but I would be happy to edit it, if given reason to. He then issued me with another partial refund of £100.
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