simplyhomeuk.com

Don’t order here

I ordered a mirrored sideboard (came to £550) and the delivery date was pushed back 4 times. When the item finally arrived it was all smashed up so the delivery guys took it back. They spoke to someone, who I believe was the owner, who said they could send a replacement or refund me and I chose refund. I’ve spent the week trying to chase this and each time I email they ignore my refund request and offer me a replacement. I’ve sent three emails asking for a refund and they won’t process it which is what has led me to writing this review. They have the item back and have most likely claimed on insurance or received a refund from their supplier yet also want to keep my money! I could understand if they were just busy and slow to answer emails but it’s the fact they keep responding and purposely ignoring my refund request. When I ordered from them I checked on here and there were no negative reviews, now 5% are negative and they are racking up. Luckily I paid with a credit card so if they don’t refund, I will chargeback. But it’s a shame they’ve made me go to these lengths. The supplier may have sent them the item damaged for all we know, yes it got delayed 4 times & I understand things happen. But trying to hold onto £550?! Purposefully ignoring my refund request for an item I don’t have?! Not acceptable.Order #1732Update: got my money back so added a star but wouldn't order again

Date of experience: Jul 01, 2023