First experience with this company, placed an order towards the end of April. Was given a delivery date, as this appointment got closer the date got pushed back and I recieved a second delivery date, Then as this got closer, I received a message to say there had been issues with the production of the mirror and it would again be pushed back slightly but would be worth the wait... bearing in mind there is no way to contact simply home other than email we decided to wait. Delivery day finally came 29/06/23 (2 months after the order was placed) , started unwrapping the mirror only to find black marks all underneath the glass. Only unwrapped half the mirror before deciding we would send it back. Sent a quick email to simply home asking for collection and a refund, they replied almost immediately asking if we would like to keep it and have a partial refund, or they could send a replacement? We obviously did not want this, and again asked if they could arrange collection and send a refund. We have had every email ignored since. They won't collect, and won't refund.I wouldn't recommend this company to anyone.Edited on 22nd September 2023, The company finally collected the mirror 8 weeks after delivery, I was told a refund would be given. 2 weeks after collection I had to email in as no refund had been received at that point I was sent a refund receipt this was the 7th September, despite having received the refund receipt no money has been returned to my account, they have had my money now for almost 5 months, if I email in enquiring about the refund I just get a silly response telling me to wait a reasonable amount of time for the refund, reasonable, I think 5 months of them keeping my money is not reasonable at all.
Claim your business profile now and gain access to all features and respond to customer reviews.
Exclusive Affordable Furniture & Accessories For Your Home
