Update: A big thank you to James who reached out to me directly to resolve this issue. The refund is being issued as requested and James was kind enough to allow me to keep the mirror to avoid further courier costs being incurred and as a gesture of goodwill. For further information, the goods themselves were of high quality, it was the description which was incorrect on the website.I bought a stone coloured mirror online - clear colour from the pictures and the description. Charged £30 for specialist courier delivery who are even meant to come in and unpack your delivery according to the email but this did not happen so beware of rip off courier charges.When I opened the mirror the box said it was silver not stone and the colour once unpacked is clearly a shimmery silver - nowhere near stone.I asked the company to exchange for the correct item and the insult was that it must be the lighting as they are definitely the same colour. I've never heard anything so silly and insulting when it's clear as day they are totally different colours, even as described on the box. Since then, the company have ignored my correspondence so my bank will be disputing this on my behalf.
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